The Labour Department should take more action to tackle domestic helper hiring agencies that provide a poor service to employers, Hong Kong’s consumer watchdog has urged.
The Consumer Council received around 200 complaints on such agencies each year, chief executive Gilly Wong Fung-han said on Wednesday, in what was an “ongoing problem”. Employers typically paid fees of more than HK$10,000 (US$1,282) to about HK$20,000.
Last year, there were 193 cases – down 2 per cent from 2017 – with complaints ranging from poor sales tactics to unprofessional services.
“We hope the industry can have its own probity and strict gatekeeping. Second, for the Labour Department, we think there is a need to strengthen its law enforcement action,” Wong said.